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Frequently Asked Questions
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Members
How is my information protected?
Who can access my information?
What information is available to other people?
Can my child's school access my information?
Can my employer access my information?
What kind of information can I store in my eREC account?
What happens if I'm in an emergency?
What happens if my child is in an emergency?
How can I change emergency contact information within my account?
How is my credit card information protected and used?
Is my eREC account automatically renewed at the end of a year?
Do I keep the discount if I am no longer with a group or school?
How can I prevent my previous employer from accessing my information?
How do I cancel my membership?
Employers
I'm an employer, how does this service help me?
How secure is the employee's information?
How can I access my employee's emergency contact list?
How will I know when an employee enrolls?
What happens when an employee's emergency contact information changes?
How can I change my group account information, such as email, address, phone number, etc?
Schools/Colleges/Child Care Centers
I'm a school administrator, how does this service help me?
How secure is the student/parents' information?
How can I access my student/parents' emergency contact list?
How will I know when a student/parent enrolls?
What happens when a student/parents' emergency contact information changes?
How can I change my school's contact information, such as email, address, phone number, etc?
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Members
How is my information protected?
eREC employs security at two levels: control of access to your account information and security of transmission over the Internet.
- Account information is stored within a highly secure, firewall-protected database with daily backups, ensuring seamless availability. Account access security is accomplished by the use of your personal access codes:
- a User ID and Password for your personal account maintenance / updates; AND
- a confidential system generated eREC Member ID, and optional Security Access Code, to view your emergency contact names.
- Transmission security is achieved by the use of a security standard used by government and financial institutions to transmit sensitive information, which includes the highest level of encryption, or data encoding, available.
Who can access my information?
You control who has access to your information. Access to your information is granted to anyone you provide with the eREC Member ID and (if used) the security access code? Otherwise, information is restricted. In the event of an emergency, emergency response personnel such as emergency room staff members or police officers will likely locate your member card when searching for your identification. They will be able to access your emergency contact registry using your member card.
What information is available to other people?
Only names and telephone numbers of individuals you provide as emergency contacts are available. You can provide up to four telephone numbers for each person on your list. The number of people listed as emergency contacts is unlimited.
Can my child's school access my information?
Your child's school must be provided with your eREC Member ID, in order to access your emergency contact information. During enrollment, you can authorize eREC to provide your member ID to your child's school for you. Your school(s) will then be updated routinely and have updated information, whenever you make a change. To prevent a school from accessing your information, you can add (or change) your security access code.
Can my employer access my information?
Your employer must be provided with your eREC Member ID, in order to access your emergency contact information. If you are enrolling as a member of an employer group account, then during enrollment, you can authorize eREC to provide your member ID to your employer (group) for you. Your employer will then be updated routinely and will have updated information, whenever you make a change. To prevent an employer from accessing your information, you can add (or change) your security access code.
What kind of information can I store in my eREC account?
eREC allows you to store an unlimited number of emergency contacts that can include your spouse, adult children, parents, other relatives, friends, doctors or even attorneys. You can also provide up to three special alert messages to highlight any circumstances you feel is important in an emergency situation.
What happens if I'm in an emergency?
First your eREC Member ID is retrieved. Either emergency response personnel (EMT, doctors, nurses, law enforcement) locate your member ID that you stored in your wallet next to your driver's license or ID card. Or your employer or group authorities locate your eREC Member ID from their personnel records. The www.findeREC.com website is accessed and your member ID is entered. Your name is selected. Names and telephone numbers of people you indicate should be notified are displayed.
What happens if my child is in an emergency?
School officials or teachers access the child's eREC Member ID. The www.findeREC.com website is accessed and the Member ID is entered. Your child's name is selected. Names and telephone numbers of people you indicate should be notified are displayed such as yourself or your spouse.
How can I change emergency contact information within my account?
Access the www.findeREC.com website and enter your username and password. You can then change any of your account information.
How is my credit card information protected and used?
eREC uses your credit card information only at the time of enrollment and does not store your information for later use; similar to the process of using your credit card in person at a retail store or restaurant. The transaction is processed by a secure payment gateway equipped to address the key protection issues of Internet payments, including fraud and loss prevention. We use state-of-the-art security technology, and a secure payment gateway with Secure Sockets Layer (SSL) technology-designed to protect all merchant and payment information.
Is my eREC account automatically renewed at the end of a year?
Prior to year's end, you are provided with reminders to renew you membership for another year. eREC continues to store your personal account information so that upon your renewal, there's no need to re-enter your personal registry account information. However, because your credit card information is not stored within our database, you must re-enter your credit card information at the time of renewals and pay for another year of service.
Do I keep the discount if I am no longer with a group or school?
Yes, once enrolled with a discount you can keep that discounted rate. This service is portable and you can keep it if you ever left the group you enrolled within. You must remember change the group notification messages to 'No' or remove the group name from your account.
How can I prevent my previous employer from accessing my information?
To prevent users from accessing your account, even though you previously authorized access, you simply add or change you security access code. However, you must remember to update everyone you have provided your member ID, with the new security access code.
How do I cancel my membership?
An eREC Membership duration lasts for one year from your enrollment date. It expires if you do not renew and pay for another year. If you would like to cancel before that time, you may select the Cancel push button on the Account Information section within your registry account.
Employers
I'm an employer, how does this service help me?
There are many ways this service helps employers.
- eREC automates an information gathering and maintaining process all employers face --- 'In the event of an emergency, who do we contact?' eREC collects and stores this information for your employee within a secured virtual database and sends periodic update reminders to them as well. They can provide an unlimited number of emergency contacts and up to four telephone numbers for each.
- Employer/Groups are provided an automated notice of all new members for the previous week and a consolidated list of all active members routinely.
- Emergency contact information will be available to you 24 hours of the day 7 days per week. Also, if one emergency contact's information has changed you more than likely will have access to another because the member can store as many names as they wish.
- When a member updates their information on-line, you won't mistakenly be left out of the loop of information sharing because you'll have access to the updates as soon as they occur.
- eREC is portable, allowing employers, schools, medical professionals to all have access to the same information at all times -- and allowing the member to take this information with them wherever they may travel.
How secure is the employee's information?
eREC employs security at two levels: control of access to your account information and security of transmission over the Internet.
- Account information is stored within a highly secure, firewall-protected database with daily backups, ensuring seamless availability. Account access security is accomplished by the use of your personal access codes:
- a User ID and Password for your personal account MAINTENANCE / UPDATES; and
- a confidential system generated eREC Member ID, and optional Security Access Code, to VIEW your emergency contact names.
- Transmission security is achieved by the use of a security standard used by government and financial institutions to transmit sensitive information, which includes the highest level of encryption, or data encoding, available.
How can I access my employee's emergency contact list?
Your employee must provide you with their eREC Member ID. If authorized during enrollment, eREC will automatically provide you with the Member ID on your employee's behalf. You will use this Member ID number to retrieve the emergency contact listing on-line.
How will I know when an employee enrolls?
eREC provides an automated notice to your group contact person of any new members that enrolled the previous week.
What happens when an employee's emergency contact information changes?
When members (employees) update their account information, you have access to updated information as well. There is no delay. There is no worry about being left out of the loop with information sharing.
How can I change my group account information, such as email, address, phone number, etc?
To change any of your group information, please contact eREC at 1-888-514-eREC.
Schools/Colleges/Child Care Centers
I'm a school administrator, how does this service help me?
There are many ways this service helps schools.
- eREC automates an information gathering and maintaining process all employers face --- 'In the event of an emergency, who do we contact?' eREC collects and stores this information for your employee within a secured virtual database and sends periodic update reminders to them as well. They can provide an unlimited number of emergency contacts and up to four telephone numbers for each.
- Schools/Groups are provided an automated notice of all new members for the previous week and a consolidated list of all active members routinely.
- Emergency contact information will be available to you 24 hours of the day 7 days per week. Also, if one emergency contact's information has changed you more than likely will have access to another because the member can store as many names as they wish.
- When a member updates their information on-line, you won't mistakenly be left out of the loop of information sharing because you'll have access to the updates as soon as they occur.
- eREC is portable, allowing employers, schools, medical professionals to all have access to the same information at all times.
How secure is the student/parents' information?
eREC employs security at two levels: control of access to your account information and security of transmission over the Internet.
- Account information is stored within a highly secure, firewall-protected database with daily backups, ensuring seamless availability. Account access security is accomplished by the use of your personal access codes:
- a User ID and Password for your personal account MAINTENANCE / UPDATES; and
- a confidential system generated eREC Member ID, and optional Security Access Code, to VIEW your emergency contact names.
- Transmission security is achieved by the use of a security standard used by government and financial institutions to transmit sensitive information, which includes the highest level of encryption, or data encoding, available.
How can I access my student/parents' emergency contact list?
Your parent must provide you with their eREC Member ID. If authorized during enrollment, eREC will automatically provide you with the Member ID on their behalf. You will use this Member ID number to retrieve the emergency contact listing on-line.
How will I know when a student/parent enrolls?
eREC provides an automated notice to your school's contact person of any new members that enrolled the previous week.
What happens when a student/parents' emergency contact information changes?
When members update their account information, you have access to updated information as well. There is no delay. There is no worry about being left out of the loop with information sharing. There's no need to send out the paper notices for emergency contact update every three months. Simply update the student's records with the eREC Member ID number.
How can I change my school's contact information, such as email, address, phone number, etc?
To change any of your group information, please contact eREC at 1-888-514-eREC.
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